Extras - Bottles & Parts - Flat Brushes - Mixing Balls
For a complete bottle please choose three items: BOTTLE + CAP + BRUSH.
None of the items are intended for bulk purchase. Please limit bottles to under ~50 bottles or so every few months.
Extra bottles - Useful if you want to mix your own custom polishes, make jelly polishes for led light nail art, for bulk top coat use, cuticle remover, DIY cuticle oils, etc. NOT for replacing broken IB bottles (If you received a defective, cracked, broken bottle, please contact us at email@example.com!).
Extra bbs - Have other polish bottles that need BBs? Add these to your order. These mixing balls are made of 435 grade steel and are solvent resistant. Generally 1-2 are used per bottle, up to four or so if you need to mix something heavy or would like something to remix very fast (shimmer put into fast dry top coats for example).
Extra labels - please contact us directly if you have need of extra IB labels or would like to upgrade your older IB labels to new ones. The current IB labels (crisper printing, colors) have been in use since mid 2014.
Flat brushes are a bit wider and flatter than normal brushes, but not the very 'wide'/'chunky' type brushes. The length for flat brushes for our 15ml bottles is quite a bit shorter than the length of the normal brushes, but it is perfectly usable. This is the reason we have chosen to not change to flat brushes for IB nail polishes.
How to replace brushes: Remove the cap & brush from your IB bottle, wipe off polish, hold the cap in one hand and give the brush a hard yank (with paper towels or pliers). The brush should pop out of the cap. To change brushes, insert the new brush into the bottle and screw the cap onto the nail polish botte. Alternatively you may purchase new caps, drop the brush into the bottle and screw on the cap.
If you would like the flat brushes to be already switched out of IB polishes on your order, I can do that for you - just leave a note in the comments space during checkout.
NOTE ABOUT BRUSH SIZING:
The bottles that these brushes will fit are 36-39mm high (for the 8ml mini brushes), or 46-50mm high (for the 15ml full brushes). They will fit longer bottles, but not shorter ones than the max. These numbers are measured from the inside (glass bottom) to the top of the neck. These are the measurements to check for if you're buying parts for other brands. You can measure this distance by inserting a wooden orange stick, a long tooth pick etc into a nail polish bottle and measuring to the very top of the glass neck.
Items are shipped via USPS (First Class or Priority). A tracking number is provided for all orders automatically, sent to the e-mail on file with the order, once an order is processed. There may be a delay between order processing and package pickup/drop off as well as a lag in tracking information showing up. Generally first class and international tracking may not update at every point but Priority Mail does. Non USPS shipping methods do update properly. If you do not receive a tracking number after an order has shipped, or if tracking seems to be to the wrong part of the country please contact us asap.
For USPS First Class mail shipping:
Please allow up to 7 days for processing an order and dropping it off, occasionally a bit longer after sales or launches. Orders generally go out faster but exceptions do happen, as IB is a one person operation at the moment. Delivery time for first class packages within the US is 4-7 days, but delays are not unusual with first class packages. Tracking info for first class USPS packages is often NOT accurate nor is it updated at every step of the way, and unfortunately USPS does not guarantee full tracking on first class packages. Delivery updates on first class packages are guaranteed - just not scanning at every step along the way. If you require accurate tracking, please consider choosing Priority mail upgrades. Packages weighing over 16oz go priority as a matter of course. Packages qualifying for free shipping may go in separate first class packages.
For USPS Priority mail shipping:
Please let us know if the order has a deadline or is urgent in any way. Otherwise orders go out in around in the same processing speed as other orders. However priority mail packages usually get processed quickly at our local post office (same day), and they fully update tracking info at each step of the way. Delivery time for priority mail within the US is 2-3 days.
For international orders:
These generally go First Class and processing time follows the domestic First Class guidelines above. Delivery time for first class international is very irregular - anywhere from five days to twenty days is normal. Tracking info for first class international is VERY inconsistent and often not scanned immediately but only scanned at customs or entering the delivery country and upon delivery. Priority mail is more consistent with both delivery times and tracking.
If you need a package sent out asap please contact us ahead of time or shortly after placing an order! If the order is a gift, let us know (in order comments). USPS First class shipping transit time takes between 3-5 days within the US at the quickest and 6-14 days internationally once it enters the system - with possible customs delays. All packages have delivery confirmation but packages are not always immediately or consistently scanned on every part of their route. Please allow at least 10 days for US shipments and 25 days for international shipments before contacting us about missing packages.
We do not have standard gift wrapping options available at this time, but plan to have it as an addon in the store in the future.If you wish to have something gift wrapped, or if an order is a gift and you would like a receipt omitted please contact us as firstname.lastname@example.org.
We're sorry, but at this time we cannot offer refunds, only replacement - in the case of incorrect item shipped, damaged items, or lost packages. If an order has not shipped and you need something changed please contact us asap.
As with anything, exceptions can be made, so for any other issues, please contact us at email@example.com and we will do our best to help you!
If you have any questions, the best way to contact us is to drop us a line at firstname.lastname@example.org